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nbn wifi cannot connect to internet

Level 2

5G NBN wifi is connectable wirelessly.

LED indicators for 2.4G, 5G and internet on the modem are all constantly lit up

Unable to go online.

NBN website does not state any outage at address.

From the wifi modem management page

Internet status: Disconnected

something about please manually configuring DNS, however manually configuring DNS to usable DNS address did not solve issue


two passes, however Network Connection Status Inspect (NCSI) has returned fail

Dont think TPG account is behind on any payments, and is most likely not any payment issue as internet has been cut in the middle of a billing period.

Please advise