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new connection setup problem

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domeng12
Level 2

hi , we've received the activation sms and connected the modem and ncd as per instructions but only received 3 lights.  the lan light doesn't turn on.  we had it on for more than 6 hours.   we had to turn it off as my parents need to use their land line

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Accepted Solutions
David_M
Moderator

Hi @domeng12 

 

re-set, as in plugging all the NBn equipment back in for an extended period.

 

Thanks,

View solution in original post

7 REPLIES 7
David_M
Moderator

Hi @domeng12 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

David_M
Moderator

Hi @domeng12 

 

Getting 3x blue lights on NCD is the hard part, and sounds good!!!

 

The LAN light is just connecting the modem to the NCD.

Maybe re-set it up and leave it for an extended time for the config process to complete.

 

You may check the setup guide that we've created for NBN FTTC here.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/m-p/7856#M...

 

Regards,
David_M

domeng12
Level 2

HI,

when you say reset , what do you mean?  unplugging the whole thing or pushing the reset button on the ncd? 

David_M
Moderator

Hi @domeng12 

 

re-set, as in plugging all the NBn equipment back in for an extended period.

 

Thanks,

View solution in original post

domeng12
Level 2

hi david,

 

just to let you know we were able to connect and is now just waiting to be ported. thanks for your advise.

I an embarrassed to say but for other seniors who are not as tech savy, there was a black button in the moden that said RESET and at the bottom in tiny letters ON/OFF.  I did not turn it on.  Only when you said reset did I push it which turned on the modem on. I dont remember seeing it in any of the instructions.

Just for your info....

once again.  thank you!

 

 

Roomaturan94
Level 2
How many days you will take to provide me internet service
Mal_mod
Moderator

Hi  Roomaturan94

Can you please PM me your account details, so I  may  look into this for you. 

thanks for the image, of the Router, can you also please remove that protective plastic wrapping.