no dial tone on my landline

[kymflynn23]

i followed the instructions as shown here which were very easy to understand & I did confirm my landline hone number with your hel desk last weekend.  Still no dial tone, please help

[Shane]

Hi @kymflynn23,

Welcome to the community!

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages.

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection

If the issue is particular with the home phone, these articles may also help :

• Troubleshooting Problems with TPG Home Phone Calls
• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.

Regards,