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no internet connection

omg
Level 2
Level 2
‎13-12-2018 10:03 PM
from yesterday, the Internet light not flssh. And no internet connection from yesterday
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3 REPLIES 3
omg
Level 2
Level 2
‎13-12-2018 10:04 PM
Call tpg, no real person in phone.
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Anonymous
Not applicable
‎14-12-2018 10:18 PM

Hi @omg,

 

Welcome to the community!

 

I was able to locate your account using your community details and ran an initial test on your service it shows connected for 2h 25m.

I've seen that you have been in contact with our Technical Support Team and performed basic troubleshooting.

 

I will continue to monitor your connection for the next 24hrs to ensure the stability of your service.

Let me know in case you will experience technical problems and should you require further assistance.

 

Cheers!

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Anonymous
Not applicable
‎15-12-2018 01:15 PM

Hi @omg


Good day! I just wanna make follow up on your connection, I monitor your service from yesterday and it shows connected 4h 11m. No dropout and line fault detected on the line. Let me know should you require further assistance.

 

Cheers!

 

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