TPG Community

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no internet connection

Level 1a

we have no internet connectiin since last night. It happened last month also no connection 

for whole evening and fixed up until the next day. 


Our S/N3189147004469

MAC 34-E8-2C-1F6A


MACID BO93 5B B1 24 CD


Very frustrated. Pls check and advise.


Hi @salina123,


Welcome to TPG Community!


We have located the account using your community details.


We can see that the issue has been escalated to our Engineering Team on March 03 and it was resolved yesterday.


We have checked the status of your connection and it shows stable for more than 23 hours now.


Should there be any issues, feel free to drop us a message. Thank you.