TPG Community

Get online support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Ask a Question

no internet connection

ffulia178
Level 2
Level 2
‎23-03-2020 05:48 PM

Hi ,

could you please help to check what happen to my internet conection attached to telp 0394659864.we havent got internet for the last 1 week.

Could you be kind enough to get back to us.

Thanks.

fred fulia

0 Likes
Reply
1 REPLY 1
BasilDV
Moderator Moderator
Moderator
‎30-03-2020 05:59 PM

Hi @ffulia178

 

Before attempting the troubleshooting steps, we recommend that you do the following below.

  • Check our Service Status at https://www.tpg.com.au/servicestatus
  • "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.

If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php

 

In your case, the issue has been escalated to our Engineering team and a TPG technician has been requested to visit your premises to check your service. Further updates will be given by an assigned Engineer via SMS or phone call as soon as it becomes available.

 

BasilDV

0 Likes
Reply