no internet since 26/01/2020

[Riezl]

Hi @Dom93, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern. We'll wait for your PM. Thank you.

[stoyanov1234]

Hi,

I have exactly the same issue. After countless support calls, modem & NBN box resets/reboots, NBN technicain visit, TPG technician visit, it is now clear to everyone that it is a backend issue. NBN Co blamed TPG when they were here and TPG blamed NBN Co when they were here.

Did anyone end up fixing your issue or did you move to another provider? If they fixed it, how long did it take?I need internet and it's been like that for 5 days now. 

Stefan

[Ahra_G]

Hi @stoyanov1234,

The assigned Engineer is awaiting conformation from NBN as it appears that there is no line issue but both equipment seemed to not connect to TPG's server. 

I've informed the officer to contact you as soon as an update becomes available. 

Regards,

Ahra_G