Hi @Bigmac2931
Welcome to the Community!
We tried to search for your account using your community details to no avail.
We'd like to check your account and test the line for us to raise your case with our Engineering team for further investigation.
Please send me a PM with your TPG username or customer ID number to assist you accordingly.
You may also check if your service is affected by an NBN outage.
How to Check for NBN Network Outage
BasilDV
