outage chatswood nsw

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JamesFoo
Level 2

there is no NBN since 0800 this morning, hotline is not answering?

check NBN Co website mantion that is no outage detected?

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BasilDV
Moderator

Hi @JamesFoo

 

Thanks for reaching out.

 

We can confirm that the service was affected by an unplanned NBN network outage.

The incident was caused by an issue on the BCC (Broadband Command Centre) and SAC (Service Activation Centre) clusters that control the HFC network.

 

The service has been restored and the modem is online for almost a day now.

 

Let us know if you need further assistance.

BasilDV

View solution in original post

1 REPLY 1
BasilDV
Moderator

Hi @JamesFoo

 

Thanks for reaching out.

 

We can confirm that the service was affected by an unplanned NBN network outage.

The incident was caused by an issue on the BCC (Broadband Command Centre) and SAC (Service Activation Centre) clusters that control the HFC network.

 

The service has been restored and the modem is online for almost a day now.

 

Let us know if you need further assistance.

BasilDV

View solution in original post