NBN not working again

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Mingle65
Level 2

Woke up this morning and the NBN is down once again in Frenchs Forest!  When it's working it's great with very fast speeds but the last few months have seen many dropouts. It's starting to get a bit annoying now!  

1 ACCEPTED SOLUTION

Accepted Solutions
BasilDV
Moderator

Hi @Mingle65

 

Welcome to the Community!

 

We were able to locate your account using your community details and understand that your service was affected by an unplanned NBN network outage.

This has been resolved and can confirm that the service is already working as the modem is online.

 

Let us know if you need further assistance.

 

BasilDV

View solution in original post

2 REPLIES 2
Mingle65
Level 2

Still not working even though NBN say it's been resolved! TPG helpline now closed as well,  Nobody from TPG answers in this community either.

BasilDV
Moderator

Hi @Mingle65

 

Welcome to the Community!

 

We were able to locate your account using your community details and understand that your service was affected by an unplanned NBN network outage.

This has been resolved and can confirm that the service is already working as the modem is online.

 

Let us know if you need further assistance.

 

BasilDV

View solution in original post