Hi @salilk
Welcome to the Community!
For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.
We have created this article that can guide you on How to Check for NBN Network Outage
We were able to locate your account using your community details and can confirm that your service was affected by an unplanned network outage.
This has been resolved and the service is working within specification.
Let us know if you need further assistance.
BasilDV
