package data loss

[bnodthebe]

hi, why is there request time out in ping. it has been a month like this. the quality of ping is worst. how to fix it. any help would be great.

[BasilDV]

Hi @bnodthebe

Thanks for raising this with us.

Could you please advise us of what troubleshooting have you done so far?

Also, are you using a Wired or Wireless connection?

We've tested the line and was not able to detect any fault within the NBN network.

BasilDV