package data loss

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Level 1a

hi, why is there request time out in ping. it has been a month like this. the quality of ping is worst. how to fix it. any help would be great.

1 REPLY 1
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Moderator

Hi @bnodthebe

 

Thanks for raising this with us.

 

Could you please advise us of what troubleshooting have you done so far?

 

Also, are you using a Wired or Wireless connection?

 

We've tested the line and was not able to detect any fault within the NBN network.

 

BasilDV