Hi @robinsonlucia ,
Thanks for raising this to us, I went ahead and performed remote test to the service, the result shows its connected for 15h 34m. I would like to confirm what particular devices are affected with the connection dropouts.
In the event that its the devices connected via Wi-FI, the dropout could caused by Wireless Interference. We did an aritcle that you may find helpful.
Please see links below.
Let us know how it will go.
Cheers!
@robinsonlucia wrote:
Hi TPG tech support! We are experiencing a patchy internet connection that randomly drops out of service since this morning (4067 St Lucia). Tried already to disconnect the modem ...
