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patchy internet connection and drops outs

robinsonlucia
Level 2

Hi TPG tech support! We are experiencing a patchy internet connection that randomly drops out of service since this morning (4067 St Lucia). Tried already to disconnect the modem ...

1 REPLY 1
Shane
Moderator

Hi @robinsonlucia ,

 

Thanks for raising this to us, I went ahead and performed remote test to the service, the result shows its connected for 15h 34m. I would like to confirm what particular devices are affected with the connection dropouts.

 

In the event that its the devices connected via Wi-FI, the dropout could caused by Wireless Interference. We did an aritcle that you may find helpful.

 

Please see links below.

 

Let us know how it will go.

 

Cheers!

 


@robinsonlucia wrote:

Hi TPG tech support! We are experiencing a patchy internet connection that randomly drops out of service since this morning (4067 St Lucia). Tried already to disconnect the modem ...