phone 1 light is lit

[Ali4]

Phone 1 light is lit where we have no phone actually connected to the modem. the WIFI would randomly disconnect and connect again, while playing online games you would get kicked of saying you lost your connection. this problem was experienced after resetting the modem.

[CUZ11N]

Looks to me the current firmware Phone 1 stays on when the phone number is registered to their servers.

Regardless if a phone is plugged in or not. (I have a phone pluged in both ports only Phone 1 is on)

Are you having the same dropouts on both 2.4 and 5 Ghz bands?

Other devices that may affect the 2.4Ghz signal include old cordless phone, microwave,  garage door opener and even Wireless Headphones.

[BasilDV]

Hi @Ali4

Welcome to the Community!

We've created an article that will guide you on how to improve your home WiFi network.

Refer to these links:

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

Once done with the given troubleshooting and the connection still drops via WiFi, please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV