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"Your DNS server might be unavailable"

Level 2

I have been without internet for 2 days. Windows diagnostic shows "Your DNS server might be unavailable"

The internet light on the modem is off and the lights that are on are static. I have reset the router multiple times. 

There was a power outage in the area on the 24th but the internet was back after that but has now been out today and yesterday, 25th and 26th.

Level 15

Hi @Kathyethakada . What type of NBN connection do you have?
What are the lights on the NBN box, if you have one?

On the router, what is state of WAN and DSL lights.

Check for NBN outage:

and TPG outage:



Hi @Kathyethakada 


Are you still not able to access the internet? 

We'd like to check the account and test the line and see how can we help restore your service ASAP.


Please send us a private message with your account details.