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report a nbn line fault

Zem
Level 2
Level 2

How do I report a nbn line fault?

Nobody answers the support line, still on waiting for someone to answer after 2 hours. 

 

There was a storm earlier today and the connection light is red and the nbn box is clicking when the line is plugged in and when it is not plugged in the connection light is bluw and flashing (no clicking)

 

I have checked several times and there is no nbn outage in my area or for my address

1 REPLY 1
BasilDV
Moderator

Help is here @Zem

 

We'd like to check on what we can arrange and see how can we get you back online ASAP.

 

Just send us a private message with your account details.

 

BasilDV