returning modem

[seyoungkim]

Hi, I recently requested for cancelling TPG Home Wireless service and two mobile plans from the community, and someone was able to help me out. 

After I got an email from TPG that 'we have received the request for your TPG Home Wireless service: cancel service'. and added that ' we'll send you another email once this request has been completed'.

I was wondering when will this request be completed?

And also, where can I return the modem? Is there a pick up serivce, or do I need to mail it to a specific location?

Thank you

[Ahra_G]

Hi @seyoungkim, 

We can confirm that the cancellation is in progress. You will receive a confirmation once the termination is completed which is roughly at the end of October.

You will also receive a connote with instructions on how you can return the modem. 
 

Thanks! 

Ahra_G

[seyoungkim]

Thanks for message

[Ahra_G]

You're very welcome, @seyoungkim!  

Feel free to let us know if there's anything else we can assist you with. Cheers!