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slave email account banned

paul189
Level 2

I have a couple of email accounts, one in particular have been banned by tpg for using SMTP, apparently due to a virus
So my question is how d i change the email password on this particular account?
Thanks

7 REPLIES 7
Ahra_G
Moderator

Hi @paul189

 

You may refer to the thread below as a guide in regards to this issue:

 

Cannot Send Email Rejected by the Server/Banned from using SMTP 

 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

 

Regards,

Ahra_G

 

tatyana74
Level 2

If the account is banned from using SMTP by tpg, you should find out why to notify the admin to remove the ban if possible. If banned, the change wouldn't have any effect

2 player games

marjorybclark
Level 2

Have you spoken to the manager, have you been able to lift the ban, I'm really curious about it, please share it with us.  @gina

Jackmash2
Level 2

You may refer to the thread below as a guide in regards to this issue:

 

Cannot Send Email Rejected by the Server/Banned from using SMTP 

 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

Regards,

Ahra_G

This should work 

ReggieAlvarado
Level 2

Could you please let us know if you've spoken to the manager about lifting the ban? I'm very interested to find out more.  @ary

Angeli
Moderator

Hi @ReggieAlvarado

 

If you are having the same email issue as above, please check on the community article mentioned by @Ahra_G. If you need anything else, shoot us a message with your TPG account details.

 

Regards, 

Angeli

GeneHardaway
Level 2

I'm looking forward to finding out more about this.   @click