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slave email account banned

paul189
Level 2

I have a couple of email accounts, one in particular have been banned by tpg for using SMTP, apparently due to a virus
So my question is how d i change the email password on this particular account?
Thanks

3 REPLIES 3
Ahra_G
Moderator

Hi @paul189

 

You may refer to the thread below as a guide in regards to this issue:

 

Cannot Send Email Rejected by the Server/Banned from using SMTP 

 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

 

Regards,

Ahra_G

 

tatyana74
Level 2

If the account is banned from using SMTP by tpg, you should find out why to notify the admin to remove the ban if possible. If banned, the change wouldn't have any effect

2 player games

marjorybclark
Level 2

Have you spoken to the manager, have you been able to lift the ban, I'm really curious about it, please share it with us.  @gina