slow Internet Speed

briantsai
Level 2

I have a new 5G Home Broadband Modem, my plan is the premium 5G Home Broadband therefore I should be getting minimum speed of 20mbps to 100mbps, however after I have completed setting the modem up the internet speed shows "status: disconnected" from the sagemcom menu, after I resolved that issue, the internet speed was ranging from 1-5mbps for both 5GHz and 2.4GHz. I have tried fixing the issue through placing the modem at different areas of my home, reset the modem, turned it on and off. How do I fix this issue? 

1 REPLY 1
Angeli
Moderator

Hi @briantsai

 

Welcome to TPG Community! 

 

May we have your TPG customer ID or username via private message? Please also share to us your latest speed test result.


How do I private message (PM) in the community
 

Thanks,

Angeli