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slow speed internet

hutiuhoanhthanh
Level 2
Hi All,
I’m new here. My internet is slow, even a YouTube video take 2 minutes to load. Please let me know what I can do.
Thank you
5 REPLIES 5
Daisy_Dhen
Moderator

Welcome to community @hutiuhoanhthanh 

 

Shoot us a private message with your TPG account details so we can check what's happening with your connection and see what can be done to boost that speed. 

 

How do I private message (PM) in the community 

 

Regards, 

Dhen_S

hutiuhoanhthanh
Level 2
Hi Dhen_S,
Which detail I can provide you. It’s my email lekhuong_duy@yahoo.com?
Or my Account ID 7139365?
Thank you
Daisy_Dhen
Moderator

Thanks for providing the details. I've managed to run wuick remote tests on your line and we're detecting a possible fault. I have raised this matter to our engineering team for further investigation. Your case number is 12404159.

 

Regards, 

Dhen_S

hutiuhoanhthanh
Level 2
Awesome
Looking to hearing from you soon
Regards
hutiuhoanhthanh
Level 2