slow speed internet

Level 2
I would like to know what is happening with my inernet, for a couple of weeks it has been super slow, I do the test and download and upload are super low of , and I pay for an NBN50 mpbs plan. This impossible to use, I would like a solution.

Hi @thi15051983 ,


We've created some articles that will help you troubleshoot the Slow speed issue.


If you are using a WIFI connection, then you may check these links to improve your home network.


If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.


To send a PM, please refer to this link: How do I private message (PM) in the community