slow speed internet

[thi15051983]

I would like to know what is happening with my inernet, for a couple of weeks it has been super slow, I do the test and download and upload are super low of , and I pay for an NBN50 mpbs plan. This impossible to use, I would like a solution.

[Riezl]

Hi @thi15051983 ,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.

To send a PM, please refer to this link: How do I private message (PM) in the community