slow speed internet

Level 2

Hi, we have been experiencing really slow internet speed since yesterday and now the speed is just pathetic so that i have to use my 4g. The recent speed test shows that downoad speed is only 0.4 mbps and upload is 0.1 mbps. 

Can anyone from TPG team check the issue and fix it for us.




Hi @sam1,


Welcome to TPG Community!


We were able to locate your account using your community details and learned that you've contacted our Tech team yesterday and verified that there's a fault on the copper network which is why they've escalated the case to our Engineering team.


They've lodged the fault to Telstra and we were advised that their technician will check your TPG service anytime on or before the 24th of January 2019. Your attendance is not required.


Further updates will be given by your assigned Engineer once available.


Should you require further assistance, please let us know.


Kind regards,