Hi there
Welcome to the community,
Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 
kind regards
Hi there naseebsekhon90,
As per phone conversation,
I have run comprehesive testing on your NBN FTTN service and found some inconsistancies that id like to have our NBN team to take a look at, they should be in touch shortly to give you an update on how we should resolve your issue.
please keep your phone close as they may call from now at any time, generally within a few hours and up 48hrs, please try not to miss the call
I have also sent you private messages but no need to reply now unless you have
any further questions or concerns
kind regards