slow upload speed

mokes
Level 2

Hi there,

The last few days I have been suffering from incredibly slow upload speeds. 
Testing every hour or so and at max seeing 0.3MB/s. As I am working from home temporarily this has made it impossible. If I could get some help with fixing this it would be great.

2 REPLIES 2
Shane
Moderator

Hi @mokes ,

 

I am sad to learn that you're having speed issues with the service, I would love to help and get to the bottom of this.

There are different types of speed issues that you may experience:

 

1. Speed issues caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

 

2. Wireless Speed issue this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

 

3. Speed issues caused by ongoing outage in your area. 

 

It's possible that the trouble you may be having could be WIFI-related (signal interference, distance, weak signal) if you're using a WIFI connection only. 

 

We recommend having a read on the following articles:

 

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

 

If the issue persists, send me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time.

 

How do I private message (PM) in the community 

 

Regards,

 


@mokes wrote:

Hi there,

The last few days I have been suffering from incredibly slow upload speeds. 
Testing every hour or so and at max seeing 0.3MB/s. As I am working from home temporarily this has made it impossible. If I could get some help with fixing this it would be great.


 

Ahra_G
Moderator

Hi @mokes,

 

We advise customers to check if their service is affected by an outage here: How to Check for NBN Network Outage and TPG service status.

 

If there's no outage in your area, please send me a PM with your TPG username or customer ID number to assist you further and for us to check the status of your service.

 

 

 

Regards,

Ahra_G