Thanks for getting back to us, @przemek. We have forwarded your message to our Technical Team so they can look into this further.
May we know if you're connecting all your devices via Wi-Fi? If so, we'd recommend having a read of these community articles, which may help improve the Wi-Fi speed:
Easy Steps to Improve Wi-Fi Connection In Your Home
Wireless Channel on your modem - what is it and why should I change it?
Wi-Fi troubleshooting steps - No Internet/Connection
If not, we'd recommend that you test the speed on a device directly connected to the modem via ethernet cable. This is just for comparative testing.
Let us know how it goes. Thank you.
Hi @Riezl Already did - multple times including my first answer to email from tech. This amazing speed is on cable plugged directly into tpg router with 1.5 m cable. On wifi 30 cm from router speed is exactly the same - well it's pretty hard to get it any worse really..
Just before you go and suggest any reste etc - i've already done it all - i have checked speed on multple sites so it's not just speedtest. also ping seems to be loosing some packets as well
Ping statistics for 126.96.36.199:
Packets: Sent = 100, Received = 96, Lost = 4 (4% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 948ms, Average = 67ms
Hi @przemek, thanks for taking the time to troubleshoot. We'll be needing your help to perform additional testing.
Please run the tests below on a device directly connected to the modem via ethernet cable.
Please run these tests during the time when the issue happens.
Please be aware that these instructions are for WINDOWS Computers. Should you be using a MAC computer or any other operating system please let us know so we could check if we have instructions for you.
BEFORE STARTING THE TEST, PLEASE TAKE NOTE OF THE FOLLOWING:
These tests would require you to access the command prompt of your computer (for Windows XP, Windows Vista and Windows 7).
To access it please follow these instructions:
Also, these tests would require you to be able to get screenshots of your computer. A Screenshot is a function on your PC which allows you to save a copy of what your desktop looks like at the moment.
To make screenshots, push the "PRT SCR" or "PRINT SCREEN\\\" button on your keyboard. (Usually found on the upper right hand side across the F12 and beside the Scroll Lock).
Once done, open up a Microsoft Word document or Microsoft Paint.
Click Edit > Paste and you will see a picture of your desktop saved on the document.
I. CONTINUOUS PING:
We should have 3 ping test results
II. TRACE ROUTE
III. SPEED TESTS:
Once you\'re done, please send the screenshots to firstname.lastname@example.org.
We hope to hear from you soon.
so the update is ... :
I checked your account and have seen that your service is now part of the outage.
You will receive an sms once the outage has been resolved.
srlsy ? my internet connection is not working for 11 days now and that's all your tech team can say ? will it take another 11 days or maybe weeks or maybe moths to fix it ?
how bad you customer service can be ?