usage

[richardljeffery]

We downgraded to the $29 plan and used our monthly quota in 4days. We have not streamed a movie just used facebook, google and abc news app etc. Is this possible?

[BasilDV]

Hi @richardljeffery

Did you check the auto backup of your devices if they are active or not?

For how long did you use the ABC news app?

Were you watching videos and streamers on Facebook?

How many devices are connected every day?

Shoot me a PM with your TPG username or customer ID number.

BasilDV

[richardljeffery]

Hi BasilDV, 

We’ve just downgraded to the S plan on 19 Sept .. there is no usage data to compare with .. maybe cos we were on unlimited before .. so a bit shocked that we used our 10 GB in 4 days from the downgrade. 
There are 2 of us on mobiles using news apps, text, whether and emails socially .. we are retired and watch pay TV .. havn’t streamed from netflix for weeks .. although checked today and pic didn’t look as sharp. Maybe cause of our current throttle. We probably have to go back to our 25 plan but if you could check on our usage that would be great 
Thank you 
Richard

[BasilDV]

Hi @richardljeffery

We've edited your post as it gives the information on a public thread.

Please avoid posting any account or personal information in public to protect yourself.

We've reviewed the account and we can confirm that you've already consumed the allotted data for your plan.

Based on your data usage from previous months, you are consuming more than 50GB a month for Download only.

If you'll get the unlimited plan again, please shoot me a private message with your preferred time and best number to be contacted for us to arrange it with our plan change team.

BasilDV