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very poor internet connection

Level 2

TPG always has very poor internet connection every weekend. I cannot even do a simple googling. 

Can someone fix this please? we are working from home most of the time and yes even weekend plus we study online, I think I just have to use my mobile data during exam because if it drops I might failed the exam.

Is this NBN issue or just TPG? I think it's time to change internet provider. 


Hi @eigramph,


We've created some articles that will help you troubleshoot the Slow speed issue.


If you are using a WIFI connection, then you may check these links to improve your home network.



If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.





To send a PM, please refer to this link: How do I private message (PM) in the community