very poor internet connection

[eigramph]

TPG always has very poor internet connection every weekend. I cannot even do a simple googling. 

Can someone fix this please? we are working from home most of the time and yes even weekend plus we study online, I think I just have to use my mobile data during exam because if it drops I might failed the exam.

Is this NBN issue or just TPG? I think it's time to change internet provider. 

[Ahra_G]

Hi @eigramph,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.

Regards,

Ahra_G

To send a PM, please refer to this link: How do I private message (PM) in the community