wifi dropout

kwonnatalia
Level 2

Hi,

Recently (few weeks) my wifi keeps disconnecting for a short periods multiple times a day. I am using same equipment for about 5months and had no issues before. Tried to restart modem and NBN box, didn't help. What can that be?

3 REPLIES 3
BasilDV
Moderator

Hi @kwonnatalia

 

Welcome to the Community!

 

The WiFi signal is prone to interference, which may cause the issue.

We've created some articles that may help you improve your home WiFi network.

 

Refer to these links:

BasilDV

kwonnatalia
Level 2
Thanks for reply. But actually I looked at NBN box when it happened again and noticed that all lights except power were off, and internet light on modem was off as well. So probably it is NBN issue though there aren't any outages in my area ..
BasilDV
Moderator

Hi @kwonnatalia

 

Thanks for the information.

 

We'd like to look into it further and test the line.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

 

BasilDV