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your connection is not pricate

dom
Level 2
Level 2
‎01-10-2018 03:16 PM

I am unable to access the TPG webiste or login to check bills. 

it has been ongoing for the past few weeks, the internet otherwise works fine and I can access other websites.

I am unable to even open the support page, only the TPG community pages.

The warning I receive is the below:

 

Your connection is not private

Attackers might be trying to steal your information from www.tpg.com.au (for example, passwords, messages, or credit cards). Learn more

NET::ERR_CERT_AUTHORITY_INVALID
 
Help improve Safe Browsing by sending some system information and page content to Google. Privacy policy
ReloadHIDE ADVANCED

www.tpg.com.au normally uses encryption to protect your information. When Google Chrome tried to connect to www.tpg.com.au this time, the website sent back unusual and incorrect credentials. This may happen when an attacker is trying to pretend to be www.tpg.com.au, or a Wi-Fi sign-in screen has interrupted the connection. Your information is still secure because Google Chrome stopped the connection before any data was exchanged.

You cannot visit www.tpg.com.au right now because the website uses HSTS. Network errors and attacks are usually temporary, so this page will probably work later.

 
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3 REPLIES 3
Erika
Moderator Moderator
Moderator
‎02-10-2018 02:38 PM

Hi @dom,

 

Welcome to the Community! 

 

In most of the cases, computer's inaccurate date and time are the biggest cause of an SSL error or “Your connection is not private” error message. To remove this, message of your Google Chrome “Your connection is not private ” error message please check and update your device's clock.

 

Should you need further assistance, please let us know. 

 

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dom
Level 2
Level 2
‎02-10-2018 04:27 PM

Hi, 

Thank you for your response. The clock on my computer is correct and set to my local time zone. I have reset it anyway and the issue still continues

As i had mentioned, this problem is unique to the TPG website for me, no other site is affected. 

 

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Shane
Moderator Moderator
Moderator
‎02-10-2018 05:20 PM

Hi @dom,

 

I'd like to confirm if you experience this issue on Smart phone or desktop.

You can do the following troubleshooting below.

  1. Antivirus – HTTPS Scanning Feature.
  2. Disable HTTPS / SSL Scanning.
  3. Click on the Advanced link to show “Proceed to website” link.
  4. Bypass the “Your connection is not private error” in Google Chrome with two simple clicks.
  5. Clear Google Chrome browsing data on iOS or Android.

 

Tell me, how it will go.

 

Regards,

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