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your connection is not pricate

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dom Level 1a
Level 1a

I am unable to access the TPG webiste or login to check bills. 

it has been ongoing for the past few weeks, the internet otherwise works fine and I can access other websites.

I am unable to even open the support page, only the TPG community pages.

The warning I receive is the below:

 

Your connection is not private

Attackers might be trying to steal your information from www.tpg.com.au (for example, passwords, messages, or credit cards). Learn more

NET::ERR_CERT_AUTHORITY_INVALID
 
Help improve Safe Browsing by sending some system information and page content to Google. Privacy policy
 
3 REPLIES 3
Moderator

Hi @dom,

 

Welcome to the Community! 

 

In most of the cases, computer's inaccurate date and time are the biggest cause of an SSL error or “Your connection is not private” error message. To remove this, message of your Google Chrome “Your connection is not private ” error message please check and update your device's clock.

 

Should you need further assistance, please let us know. 

 

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dom Level 1a
Level 1a

Hi, 

Thank you for your response. The clock on my computer is correct and set to my local time zone. I have reset it anyway and the issue still continues

As i had mentioned, this problem is unique to the TPG website for me, no other site is affected. 

 

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Moderator

Hi @dom,

 

I'd like to confirm if you experience this issue on Smart phone or desktop.

You can do the following troubleshooting below.

  1. Antivirus – HTTPS Scanning Feature.
  2. Disable HTTPS / SSL Scanning.
  3. Click on the Advanced link to show “Proceed to website” link.
  4. Bypass the “Your connection is not private error” in Google Chrome with two simple clicks.
  5. Clear Google Chrome browsing data on iOS or Android.

 

Tell me, how it will go.

 

Regards,