Account balance insufficient

[AnnaYates]

I have just changed my mobile plan and activating my new account hasn't been good. 3 days with no phone as it says insufficient account balance and my details should have automatically rolled over and I can't even call the support line.

I also know there are sufficient funds in my account and $ have been taken out for my old account.

PLEASE fix this problem 

[Riezl]

Hi @AnnaYates, please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can take a look at your account and help get to the bottom of this.

To send a PM, please refer to this link: How do I private message (PM) in the community