Voip not working

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vwbunny2
Level 2

I recently had my existing modem upgraded .

Unfortunately the new modem wouldn't configure automaticaly, but a quick call to the Technical support team and they configured it remotely for me. 

Thank you for excellent service, but unfortunately my Voip home phone doesn't work any longer.

Its plugged in and I have a dial tone but can't make or receive any calls.

Help!! 

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Accepted Solutions
vwbunny2
Level 2

Just like to thank the TPG team for a very prompt resolution of the problems I was experiencing with the modem upgrade.

Thank you to all who were involved for their courteous and speedy action to fix these problems.

Top marks to TPG.

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2 REPLIES 2
Riezl
Moderator

Hi @vwbunny2, we can see that you have been in touch with one of our Technical Specialists who was able to address the home phone issue. Our system shows that the phone service is currently registered and must be working.

 

Should you need further assistance, feel free to drop us a message. Cheers!

vwbunny2
Level 2

Just like to thank the TPG team for a very prompt resolution of the problems I was experiencing with the modem upgrade.

Thank you to all who were involved for their courteous and speedy action to fix these problems.

Top marks to TPG.

View solution in original post