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home phone has no dial tone, can't hear people, they can hear us.

Level 2

home phone is not working properly.

have tried new phone, in all phone sockets

have swtched off NBN box and back on.

internet is working fine

please help



HI @shaunrolesslie


Welcome to the Community!


For customers experiencing issues with their phone service, we've created some articles that will help you troubleshoot this issue.

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account. To send a PM, please refer to this link: How do I private message (PM) in the community