home phone has no dial tone, can't hear people, they can hear us.

[shaunrolesslie]

home phone is not working properly.

have tried new phone, in all phone sockets

have swtched off NBN box and back on.

internet is working fine

please help

[Riezl]

HI @shaunrolesslie, 

Welcome to the Community!

For customers experiencing issues with their phone service, we've created some articles that will help you troubleshoot this issue.

• Troubleshooting Problems with TPG Home Phone Calls
• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account. To send a PM, please refer to this link: How do I private message (PM) in the community