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Billing. I received new bill from Telstra. Looks like still being charged for landline. What do i d

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Moderator

Hi @dijan1945

 

Welcome to the Community! 

 

Based on the account located using your Community details, there was a porting of homephone service that took place.

 

If there is a porting request, we normally require to have the account of the originating service to be active until the porting process is complete. 

 

To date, I can certainly confirm that the porting has been completed on our end. If you do not have any issues with the homephone with both incoming/outgoing calls, then you may now request to have your phoneline to be disconnected from the other Telco. 

 

 

Feel free to let us know should you require further assistance. 

 

 

Regards,

Ahra_G