Welcome to the Community!
Based on the account located using your Community details, there was a porting of homephone service that took place.
If there is a porting request, we normally require to have the account of the originating service to be active until the porting process is complete.
To date, I can certainly confirm that the porting has been completed on our end. If you do not have any issues with the homephone with both incoming/outgoing calls, then you may now request to have your phoneline to be disconnected from the other Telco.
Feel free to let us know should you require further assistance.