Get online support
Welcome to TPG Community @gloriaortiz19!
If you can shoot us a PM with your TPG username or customer so we can help check if message bank is available with your current service type.
How do I private message (PM) in the community
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45
Regards,
Daisy_Dhen