Can't dial 02 8005 40xx from TPG NBN phone

[dohcie]

Hi,

I'm trying to dial a landline number 02 8005 40xx which is a Mynetphone indial VOIP number. I can dial it from a Telstra mobil phone and rings fine. However i'm unable to dial it from my TPG supplied NBN landline. Is there a reason for this? I've also tried to ring the same number from my parents house who is also a TPG NBN customer and has the same issue.

Regards,

[Angeli]

Hi @dohcie,

Welcome to TPG Community!

Thanks for raising this matter to us. We'd like to have this investigated. Are you able to send us a private message with your TPG service details so we can locate your account on our system and run some remote test and identify the possible cause of the issue?

To send a PM, please refer to this link: How do I private message (PM) in the community

Regards,

Angeli