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Cancelling NBN Service - Phone Porting

en0001
Level 2

Hi,

 

I'm cancelling my TPG NBN service and would like to transfer the phone number to another provider.

 

Can I port out the number before the Service Cancellation Date and will it affect my internet?

 

Thanks

1 REPLY 1
Shane
Moderator

Hi @en0001,

 

We are sad to learn that you're considering to cancel the service with us. The service must be active during the home phone porting process. Could you shoot us a PM with your details so we can arrange our Accounts Team to contact you to provide information with the cancellation procedure.

 

How to send a PM? 

 

Regards,

 

Hi,

 

I'm cancelling my TPG NBN service and would like to transfer the phone number to another provider.

 

Can I port out the number before the Service Cancellation Date and will it affect my internet?

 

Thanks