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Cannot dial out on landline

6819949
Level 2
I cannot make outgoing calls on my landline, but incoming is working. Phone is plugged in port 1 .
6 REPLIES 6
sajalm
Moderator

Hi @6819949 ,

We just send your request for voip activation, it may takes 24 hrs to be activated. If you still having issue, you may lodge a fault with TPG mobile apps or your can msg me.

Regards,

Sajal

Mal_mod
Moderator

Hi @6819949 

I have checked your account, and can see there's a technician scheduled for tomorrow 10/Jun/20 
Please advise if the issue is resolved after the Tech's attendance.

Cheers 

 


6819949
Level 2
Tech guy came today, he tried his phone and could dialled out. Reconnected my phone but Nil success. So need new landline phone. Will let you know tomorrow if issue fixed with new phone.
Shane
Moderator

We're glad to know that @6819949. Let us know how it will go, cheers! 

 

Tech guy came today, he tried his phone and could dialled out. Reconnected my phone but Nil success. So need new landline phone. Will let you know tomorrow if issue fixed with new phone.
6819949
Level 2
Just to let you know, new landline phone works fine.
sajalm
Moderator

Hi @6819949 ,

Thank you for your message and letting us know that your phone is working.

Regards,

Sajal