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Cannot dial out on landline

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Level 1c
I cannot make outgoing calls on my landline, but incoming is working. Phone is plugged in port 1 .
6 REPLIES 6
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Moderator

Hi @6819949 ,

We just send your request for voip activation, it may takes 24 hrs to be activated. If you still having issue, you may lodge a fault with TPG mobile apps or your can msg me.

Regards,

Sajal

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Moderator

Hi @6819949 

I have checked your account, and can see there's a technician scheduled for tomorrow 10/Jun/20 
Please advise if the issue is resolved after the Tech's attendance.

Cheers 

 


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Level 1c
Tech guy came today, he tried his phone and could dialled out. Reconnected my phone but Nil success. So need new landline phone. Will let you know tomorrow if issue fixed with new phone.
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Moderator

We're glad to know that @6819949. Let us know how it will go, cheers! 

 

Tech guy came today, he tried his phone and could dialled out. Reconnected my phone but Nil success. So need new landline phone. Will let you know tomorrow if issue fixed with new phone.
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Level 1c
Just to let you know, new landline phone works fine.
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Moderator

Hi @6819949 ,

Thank you for your message and letting us know that your phone is working.

Regards,

Sajal