Hi @6819949 ,
We just send your request for voip activation, it may takes 24 hrs to be activated. If you still having issue, you may lodge a fault with TPG mobile apps or your can msg me.
We're glad to know that @6819949. Let us know how it will go, cheers!
Tech guy came today, he tried his phone and could dialled out. Reconnected my phone but Nil success. So need new landline phone. Will let you know tomorrow if issue fixed with new phone.