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Cannot make calls out or receive calls on Home phone.

Level 2

Unable to use phone at all. Voip light still appears on the modem, internet is working fine, dial tone still on phone. But can't connect to any number and when I try to call home phone from my mobile there is no ring, just silence. I have not changed anything with set-up or cords. Please help.


Welcome to the Community @webbo


For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.


We have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, we recommend having a read of these community articles, which may help resolve your issue:


Troubleshooting Problems with TPG Home Phone Calls

Troubleshooting No Dial Tone - TPG Home Phone/Voice Service 


We were able to locate your account using your community details and understand you've resolved the issue by resetting the modem/router.


Let us know if you need further assistance.



Level 2

Thanks for the guide it helps me a lot.