Level 2
It’s been two weeks without the telephone line

Hi @ppiotrpawtpawl,


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage affecting the network.


Check our Service Status at for any known outages.


If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link



We also recommend having a read of these community articles, which may help resolve your issue:


Troubleshooting Problems with TPG Home Phone Calls

Troubleshooting No Dial Tone - TPG Home Phone/Voice Service


In your case, we have identified a Telstra Network Outage affecting the service and Telstra will aim to restore this as soon as possible.