Crackle on phone

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Level 1c

I've recently had a crackle on my landline and callers also complain about not hearing us clearly due to our voice sounding very static. We're on ADSL with a landline phone. Please help!

5 REPLIES 5
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Moderator

Hi @BradA 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Level 1c
How do I PM you?
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Moderator
Moderator

Hi @BradA 

 

Thanks for your PM. I have run a line test on your service and I'm seeing a fault on the line. I will escalate your fault to our Engineers, who will contact you back later on today with an update.

 

Regards,

Karl

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Level 1c

Thanks Karl.