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Engaged signal on home phone

dorothymiller
Level 2

Hi, We would like to have a caller hear an engaged signal when they ring the home phone while it is in use.  Currently they just hear it ringing.  Can we set this up please?

Thanks

1 REPLY 1
Shane
Moderator

Hi @dorothymiller,

 

Welcome to the community!

 

Thanks for raising this to us. The continuous ring means the call waiting feature of the service is active. Shoot me a private message with your account details (Username/Customer ID) together with the address on file and we'll request this to our Engineering Team to be disabled.

Note: If you are using a handset with call waiting feature you may try to disable it by pushing ‘recall’ or ‘flash’ button

How do I private message (PM) in the community

 

Regards,

 

 

Hi, We would like to have a caller hear an engaged signal when they ring the home phone while it is in use.  Currently they just hear it ringing.  Can we set this up please?

Thanks