Error Message OCA 0163

[manavtandon]

I am unable to dial out. I get an automated message that states "The number you have dialed is not available on this service OCA 0163" 

I have just changed my plan from ADSL to NBN a week ago, I had no problems with the phone for the first few days, now I am unable to make any calls. My incoming is alright though. I've already added $10 as prepaid balance but no result.

Any help would be appreciated

[Anonymous]

Hi @manavtandon, 

Welcome to TPG Community! 

We're able to pull up your account using your community details and we have determined that one of our Customer Service staff has already raised your phone issue to our Accounts Team for investigation. We've sent a follow up today and you'll receive a feedback once it is available. Our sincerest apologies for the inconvenience. 

Let me know if you need anything else. 

Best regards, 

Angeli